Faithful Therapy TX HIPAA Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective Date: June 15, 2026
Our Commitment to Your Privacy
At Faithful Therapy TX, your privacy matters to us. We understand that therapy involves trust, honesty, and personal information, and we are committed to protecting your health information with care and respect. This Notice explains how we may use and share your health information, your rights, and our responsibilities under HIPAA and other applicable privacy laws. Faithful Therapy TX provides telehealth services to clients across the United States where our providers are licensed or otherwise authorized to practice. Because privacy laws may vary by state, we will follow HIPAA and any state law that gives you greater privacy protection.
What Information We Protect
We protect information that identifies you and relates to your care, including your intake forms, contact information, appointment history, diagnosis, treatment records, billing information, insurance information, telehealth communications, and other information related to your services with Faithful Therapy TX.
How We May Use or Share Your Information
We may use or share your information for the following common purposes:
For your care: We may use your information to provide therapy, coordinate services, review your history, create treatment plans, document sessions, or communicate with other providers involved in your care when appropriate.
For payment: We may use and share information with your insurance plan, billing company, payment processor, or other necessary parties so we can verify benefits, submit claims, collect payment, or answer billing questions.
For practice operations: We may use information to run our practice, improve services, train staff, conduct quality reviews, manage scheduling, complete credentialing, maintain records, and meet legal or compliance requirements.
We only use or share the information reasonably needed for these purposes.
Telehealth and Electronic Communication
Faithful Therapy TX provides services through telehealth. This means we may use secure technology platforms, electronic health records, video sessions, phone calls, text messages, email, patient portals, and other electronic tools to support your care. We use safeguards designed to protect your information. At the same time, no electronic system is completely risk-free. You can help protect your privacy by joining telehealth sessions from a private location, using a secure internet connection when possible, and letting us know your preferred way to communicate.
When We May Share Information Without Your Permission
In most situations, we will not share your information without a valid reason. However, the law allows or requires us to share information in certain situations, including:
- When required by law;
- To report suspected abuse, neglect, or exploitation of a child, elder, or vulnerable adult (mandatory report to DFPS, 1-800-252-5400, within 48 hours, Tex. Fam. Code § 261.101);
- To help prevent a serious and imminent threat to your safety or someone else’s safety (Tex. Health & Safety Code § 611.004(a)(2));
- For health oversight, audits, investigations, or licensing matters;
- In response to a valid court order, subpoena, or legal process;
- For workers’ compensation or similar programs;
- For public health or safety purposes; or
- For other purposes specifically allowed by law.
We will only share what is necessary and appropriate under the circumstances.
Your Written Permission
Some uses of your information require your written permission. This includes most uses of psychotherapy notes, which are maintained separately from your general clinical record and receive heightened protection under HIPAA and Texas Health and Safety Code Section 611.002. It also includes certain marketing activities, sharing your information with someone not otherwise involved in your care, and substance use disorder records that receive additional protections under federal law (42 CFR Part 2). When these additional protections apply, Faithful Therapy TX will only use or disclose those records with your written permission, through a qualifying court order, or as otherwise allowed or required by law. If you give written permission, you may revoke it in writing at any time, except where we have already relied on it. Faithful Therapy TX does not sell your protected health information.
Your Rights
You have the right to:
- Request a copy of your health records;
- Ask us to correct information you believe is wrong or incomplete;
- Ask us to limit certain uses or disclosures of your information;
- Ask us to contact you in a specific way or at a specific location;
- Request a list of certain times we shared your information;
- Receive a paper or electronic copy of this Notice;
- Choose someone to act on your behalf, such as a legal representative; and
- File a complaint if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the information listed in this Notice.
Minors, Parents, and Guardians
For clients who are minors, parents or legal guardians may have certain rights to access the minor’s health information, depending on applicable law. In some situations, minors may also have their own privacy rights. When a minor age 16 or older self-consents to services under Texas law (Tex. Fam. Code § 32.004 or Tex. Health & Safety Code § 572.001), the minor controls their own PHI for those services. A parent or guardian does not have automatic access to records for services initiated under a minor self-consent pathway. Faithful Therapy TX will follow the law that applies to the client, the service, and the state where care is provided. If there is a custody order, guardianship document, court order, or other legal document that affects access to a minor’s records, please provide it to us.
Our Responsibilities
Faithful Therapy TX is required to:
- Protect the privacy and security of your health information;
- Follow the terms of this Notice;
- Notify you if a breach occurs that may have compromised your information;
- Follow HIPAA and applicable state privacy laws; and
- Treat your privacy concerns seriously and respectfully.
Questions or Complaints
If you have questions about this Notice or want to make a privacy-related request, please contact:
Email: legal@faithfultherapytx.com
Phone: (833) 231-4673
Mailing Address: 825 Watters Creek Blvd., Building M, Suite 250, Allen, Texas 75013
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr/privacy/hipaa/complaints/ or by calling 1-800-368-1019.
Faithful Therapy TX will not retaliate against you in any way for filing a complaint. You will not be penalized, threatened, or discriminated against by Faithful Therapy TX for exercising your right to voice concerns regarding your privacy or how your health information is handled.
Changes to This Notice
We may update this Notice from time to time. The updated version will include a new effective date and will apply to the information we maintain. The current Notice will be available upon request and may be posted on our website.
Acknowledgment
You may be asked to acknowledge that you received this Notice. Signing an acknowledgment does not take away any of your privacy rights. It simply confirms that this information was made available to you.