1. Our Privacy Policy and Your Privacy
This document outlines our Privacy Policy, detailing issues related to your privacy when using our services. Your privacy is important to us. We are committed to safeguarding it.
This policy informs you of our procedures and practices regarding the collection, use, and disclosure of any information that you provide through our Platform.
By accessing and using our Platform, you affirm that you have read, understood, and agreed to our Terms and Conditions and this Privacy Policy.
2. Collection, Use, and Disclosure of Information
We may collect personally identifiable information, including but not limited to:
- Your name, phone number, email address, and mailing address.
- Billing and payment details.
- Profile information and browsing data (such as IP address and log files).
- Information related to your therapy services and interactions with therapists.
We do not sell or rent your information. However, we may share it for purposes such as:
- Matching you with a therapist.
- Providing customer support and managing your account.
- Ensuring compliance with legal requirements.
- Billing and payment processing.
- Protecting against fraud and security risks.
- Marketing with your consent.
- SMS consent data is not shared with third parties for marketing purposes.
3. Opting Out of Marketing Communications
You may opt out of receiving marketing emails by clicking the “unsubscribe” link in any of our emails.
4. Cookies and Web Beacons
Our website uses cookies to enhance your experience and improve our services.
- Login cookies last for two days unless “Remember Me” is selected, in which case they last two weeks.
- Cookies related to articles expire after 1 day.
- Cookies may also be used by third-party analytics tools.
You can disable cookies in your browser, but this may affect website functionality.
5. Phishing
We will never request your login credentials or payment details via email or other unsecured means. Be cautious of phishing attempts and verify the authenticity of communications.
6. Social and General Information Tools
Any information shared on social media or other public platforms is subject to their respective privacy policies.
7. Security
We use industry-standard security measures to protect your information. While no system is completely secure, we take steps to prevent unauthorized access.
8. Links to Third-Party Sites
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Children’s Privacy
We do not knowingly collect data from children under 13. If you believe we have, please contact us to request deletion.
10. Service Providers
We may share your data with trusted service providers who assist us in operating our website and services.
SMS consent data is not shared with third parties for marketing purposes.
11. International Data Transfers
Your data may be transferred to locations outside your country. We ensure compliance with applicable laws regarding data security.
12. Compliance with Laws and Law Enforcement
We may disclose data as required by law or to protect public safety. Therapists may also be required to report certain information, such as suspected abuse or threats of harm.
13. GDPR Notice (For EU Users)
For EU users, we comply with GDPR regulations. You have the right to access, modify, or delete your personal data.
To request changes, please email us at legal@faithfultherapytx.com.
14. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website.
15. Contacting Us
If you have questions about this Privacy Policy, contact us at legal@faithfultherapytx.com.
Last Updated and Effective: February 9, 2025